• I need to upload documents. What do I do?

[CA]

Once you have submitted your online application, we will begin processing your background checks.

Throughout the process, we might require your help to do so, and we may request further information.

If we request documentation, we will ask you to upload this through the Verifile candidate portal, as this can avoid any potential delays. 

Post-submission, you can still log in with your username and password.

The only page accessible is the Upload documents section, which you can see displayed below:

Select Choose File.

Locate the documents to upload on your computer (you will need to click open in the file explorer) and choose Upload.

Before you can upload the document, you will need to add a 'description' (this can simply be the document's name) and tick 'publish'.

Once your documents have been uploaded, Verifile can then proceed with your documents for the checks.

However, we understand there may be some circumstances that do not allow candidates to upload their documents via the portal. In this instance, you can email the Candidate Team at hello@verifile.co.uk with the desired attachments.

If you have an email from us and have created a login for the Knowledge Portal, you can utilise the Candidate Support Request feature. This allows you to view your emails/tickets and the status, but also upload documents directly to us.

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