• I can't log in to my Background Screening Form / Password reset

[CA]

This article helps candidates with what to do when they cannot log in to their online Background Screening Form via the LEGACY Verifile candidate portal.

In order to access the online screening form, candidates will need a password to login.

If you cannot log in to complete the online form, we would advise first checking any error messages you may receive and correct these accordingly. A common issue, if copying and pasting your password, is including spaces in your login details; please ensure there are no spaces in your username or password.

If you are still experiencing trouble logging in, you can request for a new password, by selecting Forgot Password under the Login button.

Once you have selected Forgot Password, it will direct you to the following page where you can reset the password, as shown below:

 
Once logged in with these new details, you will be required to create a new secure password. Please ensure that you are meeting all password requirements - without these requirements being met, you will not be able to proceed or login.


A video guide and flow diagram for this process can be found below: 

We understand there may be instances where candidates cannot reset their password as they are unsure which email they are registered to, or they are not receiving the email with the new details. 

When a situation like this occurs, we advise candidates to contact the candidate helpline +44 (0) 1234 339 300, and a member of the Candidate Team will happily provide you with new login details.

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Please note, that if your order has been completed with us, you will not be able to log back in - as an extension of this, you will not be able to request a new password.

I've forgotten my password.

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